Hard Rock Hotel Riviera Maya (Adults Only), Puerto Aventuras - Reviews, Rooms Options & Prices 2025

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About the Resort

Km. 72 Carretera Cancun Tulum Puerto Aventuras, Puerto Aventuras, Mexico, 77710

Hard Rock Hotel Riviera Maya (Adults Only) blends luxury with stunning tropical views, featuring a private white sand beach and exclusive saltwater snorkeling areas. The resort is known for its unique music-centric design and the exclusive Sound of Your Stay® program, which enriches guests' experiences with music and relaxation. It is recognized for its top-notch service and exquisite beauty, having achieved accolades such as the AAA Four Diamond Award.

Location

Situated in Puerto Aventuras, the resort is conveniently located near local attractions such as snorkeling spots and historical sites like the imposing ceremonial center of Chichen-itza. Guests have easy access to transportation options, including airport shuttles, to explore the vibrant surrounding area filled with adventure and beauty. The resort promises a tropical escape with stunning natural surroundings.

Rooms

The resort offers a range of well-appointed rooms and suites that provide breathtaking views of the ocean or lush gardens. Each accommodation features amenities such as hydro spa tubs, private balconies, and stylish decor that embodies rock star elegance. Guests can choose from spacious double rooms to the expansive Rock Star Suite, suited for a memorable stay.

Eat & Drink

Hard Rock Hotel Riviera Maya features an array of onsite restaurants offering diverse cuisines including Mexican, Asian, Italian, and American flavors. Signature dishes range from handcrafted tacos to freshly prepared sushi, providing guests with unique culinary experiences. In-room dining is available 24/7, ensuring guests can indulge at their convenience.

Leisure & Business

The resort provides numerous leisure facilities including the luxurious Rock Spa®, featuring wellness treatments designed to revitalize guests. The Body Rock® Fitness Center is available for those wishing to maintain their fitness regimen, with state-of-the-art equipment and classes. Entertainment options include live DJ performances, themed parties, and a music lab for aspiring rock stars.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Heaven Deluxe Platinum Sky Terrace King Bed – Adults Only

Max:

2 persons

8 m²

Bed options:

1 King-size bed

Sea view

Coffee machine

Balcony

room details

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Deluxe Platinum Partial Ocean View

Max:

3 persons

45 m²

Bed options:

2 Double beds

Coffee machine

Balcony

room details

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Heaven Rock Royalty Level Deluxe Platinum King Bed – Adults Only

Max:

2 persons

45 m²

Bed options:

1 King-size bed

Sea view

Coffee machine

Balcony

room details

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Getting around

Explore available ways to reach your dream destination

City Centre

Puerto Aventuras 1.9 km

Airports

Aeropuerto de Playa del Carmen (PCM) 20.0 km

Cancun (CUN) 75.8 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining!

“Every meal we had was fantastic, especially the fresh breakfast options that were creatively plated and served hot.” view full review

Relaxing Massages!

“The massages were truly rejuvenating, and my therapist was attentive, making the entire experience relaxing and enjoyable.” view full review

Exciting Activities!

“The range of activities was impressive; we thoroughly enjoyed everything from swimming to rock climbing, keeping our family engaged throughout our stay.” view full review

Immaculate Rooms!

“Our room was spotless and well-maintained, with every detail taken care of, making it a perfect retreat after a long day.” view full review

General

No smoking on site
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Luggage storage
Locker room
Private beach
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Hairdresser

Sports & Fitness

Fitness centre
Snorkelling
Canoeing
Tennis court
Yoga class

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Tours/Ticket assistance
Shops/Commercial services

Dining

Restaurant
Poolside snack bar
Snack bar
Outdoor dining area

Business

Business centre
Meeting/ Banquet facilities

Children

Cots
Babysitting/Child services
Children's pool

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Karaoke
Night club
Entertainment
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Pool with view
Make up services

Room features

Air conditioning
Sitting area
Terrace
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Km. 72 Carretera Cancun Tulum Puerto Aventuras, Puerto Aventuras, Mexico, 77710

Map view

Km. 72 Carretera Cancun Tulum Puerto Aventuras, Puerto Aventuras, Mexico, 77710

City landmarks

Intersection of Punta Celis & Bahia Xcacel Streets

CEDAM Museum

1.0 km

Bahia Principe Residential Complex

TAO Wellness Center

1.8 km

Carretera Federal Cancún – Chetumal Km 272 antes del Hard Rock Hotel Riviera Maya

Blu Riviera Maya

1.1 km

Marina

Marina Puerto Aventuras Office

1.9 km

Zoo

Dolphin Discovery Riviera Maya

1.9 km

Carr. Tulum - Cancun km 269.5 Puerto Aventuras

Puerto Aventuras Beach Marina and Golf Resort

1.6 km

Museum

Underwater Museum C.e.d.a.m

1.6 km

Ruin

Adoratorio

2.7 km

Carretera Cancun-Tulum Km 307 Av. Tajma Ha 3 Km Interior Frente Xibalba-Kiuik y Bel Air Riviera Maya

Eco-Park Santuario De Los Guerreros

1.9 km

Puerto Aventuras

Cenote Media Luna

2.5 km

Beach

Caleta Chac-hal-al

2.7 km

Beach

Paamul beach

2.8 km

Quintana Roo

Cenote Chac-Mool

3.4 km

Federal Highway Chetumal _ Puerto Juarez Km. 266.3 At Barcelo Maya Beach

Dolphinaris Barcelo

3.8 km

Lake

Cenote Azul

4.5 km

Quintana Roo

Cenote, Garden of Eden

4.2 km

Hwy 307 Km 269

Cenote Cristalino

4.2 km

Nature reserve

Kantun Chi

4.4 km

Blue Cenote

4.5 km

Carretera Federal 307

Chikin Ha

4.9 km

Carretera Tulum-Playa del Carmen

Jardin Del Eden Cenote

5.0 km

Cenote Ponderosa

4.9 km

Quintana Roo

Cenote Eden

4.9 km

Nearby

Federal Highway Cancun _ Chetumal Km 272

Dolphinaris Riviera Maya Park

10 m

Restaurants

Santi&peccatori

490 m

Centro Comercial Marina Local e-1a Calle Bahia Xcacel

Reviews and Ratings

Feedback from previous guests about their experience

64%

liked the resort and would come back again

6.4/10

Nice

Rooms

6.8

Location

7.7

Service

7.7

Dining

6.6

4.5/5 based on 15231 reviews

#5 of 20 hotels in Puerto Aventuras based on Tripadvisor

Amy

United States, December 2024

6.6/10

Rooms

Service

Location

Dining

Facilities

Jimmy

United States, December 2024

9.0/10

I had an amazing time at this resort! The rooms were spotless and spacious, giving us plenty of room for our family. The staff were incredibly attentive, really going above and beyond to ensure we felt safe and comfortable during our stay. The dining options were fantastic, though I found a couple of the dining experiences to be hit or miss. The variety of activities kept us entertained, but I wish there were more amenities near the water park. Overall, it was a great value for an unforgettable family vacation!

Rooms

10.0

Our room was spacious and impeccably clean, perfect for our family's needs.

Service

10.0

The service was exceptional, with staff always willing to help and make our stay enjoyable.

Location

9.0

The location was great, close to all the restaurants and activities, including the water park.

Dining

8.0

The food was consistently delicious, though some dining experiences were more enjoyable than others.

Facilities

8.0

The amenities were fantastic, including the pools and activities for kids, but I wished for better facilities near the water park.

Mildred

United States, November 2024

8.6/10

I just returned from a fantastic stay at the resort. The safety measures in place were impressive, and I felt well taken care of throughout my visit. The dining options were varied, although the buffet style has changed. What really stood out was the incredible service from the staff who went above and beyond. However, I did encounter issues with noise levels due to slamming doors that made it hard to relax at times.

Rooms

9.0

The room I stayed in was quite comfortable, with a lovely view of the ocean and all the amenities I needed for a beach getaway. The bed was especially cozy.

Service

10.0

The service was top-notch. Every staff member I interacted with was friendly and attentive, making sure I felt welcomed and comfortable during my stay. Room service was prompt and efficient.

Location

9.0

The resort's location is beautiful, right by the ocean and perfect for relaxation. It's easy to access different restaurants and entertaining activities nearby.

Dining

7.0

Overall, the dining experience was good with a nice variety of restaurants to choose from, although I found some drinks a bit watered down.

Facilities

8.0

The facilities were well maintained and offered plenty of activities, including poolside games and entertainment which kept things lively during the day.

Justin

United Kingdom, October 2024

8.8/10

This resort offers an incredible experience with a beautiful beach and a variety of activities. The rooms are clean and comfortable, and the service from the staff is outstanding. However, not everything is fully operational due to lower occupancy, which may limit some options. Dining is great overall, but there could be more variety. Definitely worth the price, making it a fantastic getaway!

Rooms

8.0

We were upgraded to a terrace room with a balcony, which was a nice surprise. The room was a bit smaller compared to other resorts, but it was clean and comfortable.

Service

10.0

Service at the hotel was among the best I've experienced. The staff was very attentive and always ready to help, making sure we had everything we needed.

Location

9.0

The resort is set right on a beautiful beach, offering stunning views and easy access to various water sports. It's also conveniently located near fun activities like zip-lining.

Dining

8.0

Dining options were great, with a variety of restaurants to choose from. I particularly enjoyed the teriyaki salmon and the steakhouse.

Facilities

9.0

The facilities, including the water park and pool, were well-maintained and provided plenty of fun for my family. The beach was also a highlight!

Robert

United States, October 2024

5.2/10

My experience at the hotel was quite mixed. While the activities were fun and engaging, and the staff was attentive, I faced numerous issues with the condition of the rooms and the dining options. The facilities were enjoyable, but accessibility and cleanliness were serious letdowns during my stay.

Rooms

5.0

The rooms were in very bad shape, with outdated furniture and maintenance issues like leaks.

Service

5.0

Service was hit or miss; some staff were very attentive while others seemed overwhelmed or uncommunicative.

Location

6.0

The hotel's location was decent, but the beach area was not ideal for enjoying the sun and sand due to the seaweed problem.

Dining

5.0

Dining was disappointing as the buffet options hardly changed, and reservations for specialty restaurants were difficult to secure.

Facilities

8.0

The activities offered were great fun, especially the pool and on-site waterpark, adding to the overall enjoyment.

Nicholas

United Kingdom, October 2024

8.2/10

We had an amazing time at the Hard Rock Riviera Maya! Our kids were endlessly entertained with the numerous activities, and the beach was stunning. The food, however, was a bit hit or miss, and we encountered some complications with our room upon arrival. Overall, the experience was fantastic, especially thanks to our dedicated butler service and the fun amenities available.

Rooms

8.0

Initially, we were placed in a room far from the ocean with a limited view, but thanks to our butler Edgar, we were promptly moved to a much better room with a gorgeous ocean view. The rooms themselves were clean but some fixtures felt a bit dated.

Service

9.0

Edgar, our butler, was outstanding and made our stay so much easier by organizing reservations and excursions. However, the initial mix-up with our room was frustrating.

Location

8.0

The resort is situated beautifully along the beach, with easy access to various facilities and activities, but some rooms are further away than others.

Dining

7.0

While the restaurants we went to had some fantastic dishes, a few of the dining experiences were disappointing with inconsistent food quality.

Facilities

9.0

The resort offers a plethora of activities, including snorkeling, a water park, and adult-friendly amenities. The cleanliness and layout were commendable.

Laura

United States, October 2024

5.0/10

My stay at this hotel was extremely disappointing. Poor service, unclean rooms, and unprofessional staff made the experience very frustrating. On the positive side, there were some amenities available and I appreciated a few good food options, but overall, I would not recommend this hotel. It was far from a relaxing vacation and felt like a total waste of money.

Rooms

5.0

The rooms were disgusting with stained sheets and leaks. We had to switch rooms multiple times before finally getting a clean one.

Service

5.0

Service was underwhelming with rude employees and frequent mistakes regarding reservations.

Location

5.0

The location was convenient for some activities, but the unkempt surroundings were off-putting.

Dining

5.0

The food quality was subpar, and there were issues with reservations leading to long waits.

Facilities

5.0

While there were some facilities available like the pool and activities, they were poorly maintained.

Grace

United Kingdom, September 2024

8.6/10

My stay at the hotel was fantastic overall, with beautiful beaches and a wide variety of activities to enjoy. The Covid safety protocols put my mind at ease, and I appreciated the cleanliness throughout the resort. However, some dining options were limited during my stay due to low occupancy, and I missed the ice cream machine at the pool. Still, the experience was memorable, and the staff truly went above and beyond.

Rooms

8.0

I was upgraded to a terrace room with a balcony, which was a lovely surprise. The rooms felt a bit smaller than other resorts I've been to, but they were still comfortable.

Service

10.0

The service was exceptional, with staff members always being nice and helpful during my stay. Room service was efficient, even though they couldn't bring the food inside my room due to restrictions.

Location

9.0

The location of the hotel was great, with beautiful beaches and easy access to various activities like snorkeling and zip-lining.

Dining

7.0

I enjoyed the food, especially the teriyaki salmon and beef filet. However, I would have liked more restaurant options and missed the buffet experience.

Facilities

9.0

The facilities were top-notch, with a fun water park and well-maintained pools. The beach area was also a great place to relax and enjoy various water sports.

Liam

United Kingdom, September 2024

8.4/10

I had a lovely stay at the resort with beautiful ocean views and a warm, welcoming staff. The nature walk was a highlight, and the food at some restaurants was fantastic, especially at Toro. However, the constant slamming of doors was quite bothersome at night, making it difficult to get a good night's sleep. Overall, it was a nice experience, but I would reconsider returning unless the noise issue is addressed.

Rooms

8.0

The Rocky Royalty room we stayed in was very nice, well-appointed, and had a stunning view of the ocean.

Service

9.0

The employees were wonderful and truly cared about our experience, which made our stay even more enjoyable.

Location

9.0

The resort is ideally positioned by the ocean, providing a beautiful backdrop for our stay.

Dining

7.0

The dining experience had its ups and downs; Toro was fantastic but some other meals were less impressive, especially during show dinners.

Facilities

8.0

The resort provided plenty of activities and events, with a great nature walk being one of the highlights.

Connor

United Kingdom, August 2024

6.0/10

Our stay at this resort was quite the mixed bag. While we loved the clean environment and the beautiful beach, we faced difficulties with our room and the service overall. The dining options were good, especially at the adult side, but the noisy buffet was a downside. The pools were definitely a highlight, perfect for families, yet the location is quite far from the airport.

Rooms

5.0

We initially faced issues with a leaking ceiling, but the second room was clean. However, it could have been better.

Service

5.0

Service was hit or miss, with some staff being helpful while others seemed indifferent to our issues.

Location

5.0

The location is quite a long drive from the Cancun airport, which was a bit inconvenient for us.

Dining

7.0

Dining was enjoyable at the adult side, but the loud atmosphere at the buffet on the family side was overwhelming in the mornings.